Privacy Policy

Privacy Notice

The Speak Out service is provided to its members by the Chartered Banker Institute, a professional Institute incorporated under Royal Charter, which is registered as a charity in Scotland (number SC013927) and having its principal office at Drumsheugh House, 38b Drumsheugh Gardens, Edinburgh EH3 7SW, United Kingdom.

This Privacy Notice explains the Institute’s approach to how we use and protect the information that you provide to us via the Speak Out site. The Institute must comply with the Data Protection Principles which are set out in the General Data Protection Regulations 2018 and the Data Protection Act 1998.

What personal data does the Institute collect through the Speak Out service?

No personal data is collected through this service. The Speak Out service is provided to help signpost support for members and as such is delivered as a purely anonymous service.

The Institute may collect information about the computer or device which is used to access this online service.  We use this information to improve the user experience, and to help us better understand the ways in which this service is used. This may include information about:

  • The computer or device type
  • Operating system
  • Browser type and version
  • Time zone setting and browser plug-in types and versions.

This is statistical data about only about your time on the service, browsing actions and patterns. It is collected on an anonymous, aggregated basis, and does not identify individual users.

If you do activate a live chat you should avoid using any personal details that could identify you or another person. We do not store the details of a live chat, only the fact that it has happened and the nature of the topic.

Use of cookies

Speak Out uses a cookie to ensure conversations are private. When you launch the Speak Out website a cookie [] is created containing a unique identifier, which is used throughout all communications. Once you leave the site the cookie is automatically deleted. All data about your visit will therefore remain anonymous.

Launch chat

This service is run and maintained by, a Social Enterprise that uses anonymity to help people talk about their issues.